Returns & Exchanges
At AOOSTAR, we stand behind the quality of our mini PCs and offer a 30-day return window for items in their original packaging. We are committed to ensuring your hardware setup meets your technical needs and performance expectations.
Initiate Request
Contact our technical support team via email with your order number and a brief explanation of why the mini PC is being returned.
Technical Review
Our engineers will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.
Secure Packaging
Pack the device securely in its original box including all power adapters, HDMI cables, and mounting brackets to prevent damage during transit.
Inspection and Refund
Once our warehouse receives and inspects the hardware for any physical damage or modifications, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing